Customer satisfaction and customer effort are two crucial factors that can make or break a business. As companies strive to provide exceptional customer experiences, they rely on metrics to gauge...
Handling customer objections is an essential skill for any professional in sales and customer service. Given the diversity of customers and their needs, preferences, and expectations, encountering objections is inevitable. However, successfully navigating these situations can lead to building trust, credibility, and customer satisfaction.
As businesses strive to improve customer experiences, two popular metrics emerge as key indicators of customer satisfaction: NPS vs CSAT. Both metrics can provide valuable insight into a company’s performance...