Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how RatingFish.com ("we", "us", or "our") collects, uses, and protects information obtained from users of our software application RatingFish.com ("the Application"). This Application integrates with the Crisp platform to analyze customer interactions.

2. Information Collected

Our Application collects and processes the following types of data:

• Messages exchanged between customers and businesses on the Crisp platform
• Customer data available through the Crisp platform
• Metadata related to these interactions (e.g., timestamps, user IDs)

3. Purpose of Data Collection

We collect and process this data for the following purposes:

• To analyze customer interactions and provide insights to businesses
• To improve customer service quality
• To generate reports and statistics
• To enhance the functionality of our Application

4. Data Storage and Security

We take the security of your data seriously. All data collected by our Application is:

• Stored securely using industry-standard encryption methods
• Accessible only to authorized personnel
• Retained only for as long as necessary to fulfill the purposes outlined in this policy

5. Data Sharing and Third-Party Access

We do not sell your personal data. We may share data with:

• The business that owns the Crisp account, as authorized by their use of our Application
• Our service providers who assist in operating our Application, subject to confidentiality agreements
• Legal authorities when required by law or to protect our rights

6. User Rights and Choices

Users whose data is processed by our Application have the right to:

• Request access to their personal data
• Request correction of inaccurate data
• Request deletion of their data, subject to legal and contractual obligations
• Object to the processing of their data

To exercise these rights, please contact the business that owns the Crisp account or reach out to us directly.

7. Updates to the Policy

We may update this Privacy Policy from time to time. We will notify users of any significant changes by posting a notice on our website or through the Application.

8. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: